Terms & Conditions

Terms & Conditions
1. General
These terms and conditions apply to all orders and supersede all others. By using this site, you expressly accept and agree to abide by all the terms and conditions contained in this statement. Do not use this site if you do not accept and agree to these terms and conditions. We may vary these terms and conditions from time to time without notice.
2. Prices
All prices quoted are in Pounds Sterling and are exclusive of VAT and Carriage. 
2A. Price match guarantee
The competitor's item must be identical (colour, size etc). The competitor's item must be in stock at the time of match. The competitor's price must include delivery. The competitors price must be publically advertised online and cannot include any membership/personal discounts. We cannot match bulk promotional offers such as buy one get one free. The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers). No other promotional offers or vouchers can be used on top of a price match. We will not match against clearance, closing down sales or specialist retailers such as market stalls.
3. Terms of Payment
Payment for orders shall be by credit card, unless other credit terms have been arranged. Orders are not binding on Colbrook Supplies Direct Limited until accepted by  Colbrook Supplies Direct Limited.
 4. Changing Orders
Because we start processing orders immediately after confirmation, submitted orders are considered final. We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them.
5. Delivery
All delivery times are to be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods.
6. Returns Policy
 Colbrook Supplies Direct Limited will not accept responsibility for misspellings or grammatical errors or design errors from the buyer or third party via the buyer. Goods will only be accepted for return with prior agreement. Please contact customer service if you need to return any items. There is a restocking fee of 15% of the goods value. If you would like us to uplift the goods for return then there will be a £10 uplift cost. We offer you the customer 30 days to return any item which you are unhappy with.
7 . Carriage
Unless otherwise specified the cost of carriage is charged extra. Standard packaging is included within price unless special packaging is requested from the buyer at additional cost.
8. Passing of Property and Risk
Title to products passes from Colbrook Supplies Direct Limited to you on shipment from our facility.
9. Claims
9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us so as to reach us within 5 days of delivery
9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
9.3 Claims in respect of non-delivery must be made so as to reach us within 4 days from receipt of our invoice
10. Liability
To the fullest extent permitted at law, neither  Colbrook Supplies Direct Limited  nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
11. Indemnity
The buyer shall indemnify  Colbrook Supplies Direct Limited against all claims for infringements or alleged infringement of third parties' patent copyright or other intellectual property rights, and all costs and expenses incurred in connection therewith, arising from the execution of the buyers designs, patterns or specifications.
12. Notices
Any notice given hereunder by post, fax to the recipient at his or its principal or registered office shall be deemed to have been properly served at the time when in the ordinary course of post or transmission it would reach its transmission.
13. Complaints Procedure
Should you wish to make a complaint, please email us using the contact form on the contact us page. You may also contact us by post, our address is also listed on the contact us page.
14. Force Majeure
We will not be held responsible for the failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
16. Governing Law
These terms and conditions will be interpreted and construed in accordance with the laws of Scotland and will be subject to the non-exclusive jurisdiction of the Scottish Courts.